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Hospital Tourism Test 3

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Question 1

One of the benefits to a hotel of keeping a guest-history file is that the information in the file can help the hotel to

A
advertise effectively.
B
stay within a budget.
C
hire well-trained workers.
D
register walk-in guests efficiently.
Question 1 Explanation: 
Advertise effectively. The guest-history file contains information such as the guest's name and address, length of stay(s), date of stay(s), method of payment, etc. Knowing the geographic location of its guests allows the hotel to target its advertising and other promotions to those areas. If walk-in guests have never stayed at the property, the hotel would not have a guest history for them. The files also would not help the hotel to stay within the budget or to hire employees.
Question 2

One way for a hospitality business to obtain current information in a cost-effective and efficient manner is by

A
interviewing experts.
B
developing a survey.
C
reviewing archived journals.
D
accessing an Internet search engine.
Question 2 Explanation: 
Accessing an Internet search engine. A quick, cost-efficient way to obtain current information is by accessing an Internet search engine. A search engine is a software program that automatically crawls the Web looking for information pertaining to specified search terms and that displays results. Developing a survey does not obtain the desired information unless it is sent out, completed, tabulated, and analyzed. Archived journals can be found in libraries or by accessing online sources, but may not contain current information. Setting up interviews with experts might take time, so this option is not efficient and could be more costly for the hospitality business.
Question 3

Information management can be a challenge because

A
there is only one "right" way to do it.
B
there is often not enough information to manage.
C
many people don't understand what it is.
D
no one wants to participate in it.
Question 3 Explanation: 
Many people don't understand what it is.Information management can be a challenge because many people don't understand what it is or what role they should play in it. Many people may want to participate in information management but just do not know how. There is often too much information to manage, something known as information overload. There is no one "right" way to approach information management.
Question 4

Mr. Edwards saved some confidential customer information from his employer's computer network onto a flash drive, so that he could work on a project from a different location. Without realizing it, Mr. Edwards dropped the flash drive in a parking lot on his way to a meeting. This situation is an example of a risk related to

A
employee privacy.
B
patent protection.
C
information security.
D
data entry.
Question 4 Explanation: 
Information security. Businesses often maintain personal information about their customers, such as credit-card numbers, bank-account numbers, and account passwords. Businesses must take reasonable care to protect and secure their customers' personal information to reduce the risk of fraudulent behavior, such as computer hacking and identity theft. Businesses should develop policies about removing digital information from their facilities. A patent provides legal protection to the owners of inventions. The customers' privacy, rather than employees' privacy, has been compromised in the presented situation. There is no indication that data entry problems exist with the information provided.
Question 5

Which of the following is an example of the digital convergence occurring on the Internet:

A
Internet companies increasing their bandwidth
B
Internet companies offering wireless service
C
Internet companies offering phone service
D
Internet companies increasing their use of WANs
Question 5 Explanation: 
Internet companies offering phone service. Digital convergence is the tendency of digital services that were once separate entities to combine into new forms. An example of the Internet offering phone service is Skype. Wireless, bandwidth, and WANS are not examples of digital convergence
Question 6

One of the reasons why a chain of hotels might analyze and interpret the marketing information contained in databases is to

A
tabulate findings.
B
survey guests.
C
compare variables.
D
organize products.
Question 6 Explanation: 
Compare variables. A chain of hotels might analyze and interpret the marketing information contained in databases in order to compare several variables that change from property to property. For example, one hotel might be located in an affluent suburb while another one is located in an urban area. The chain might analyze the information in its database concerning both communities in order to make appropriate marketing decisions such as the type of services to offer in each location. Although the chain provides the same type of goods and services to both communities, it needs to analyze data in order to know if the consumers in each community have different wants and needs. Before analyzing databases to compare variables, a chain of hotels might survey guests and tabulate the findings. A chain would not analyze databases in order to organize products.
Question 7

Justin's company is keeping documents regarding the accidental death of an employee while on the job. In case the employee's family sues the company, the business should have __________ records on hand.

A
promotional
B
payroll
C
asset
D
legal
Question 7 Explanation: 
Legal. Any lawsuit in which a company is involved requires the business to have legal records. These records can be almost any business document created. Payroll records, asset records, or promotional records may be required in certain legal situations. But in Justin's company's situation, there has been an accidental death of an employee while on the job. This means that legal records should be on hand in case the family sues.
Question 8

A growing trend that is influencing the way that many companies do business is the concern for

A
distributing the wealth.
B
protecting the environment.
C
monitoring the economy.
D
regulating the government
Question 8 Explanation: 
Protecting the environment. The growing concern over the condition of the environment is influencing the way that many companies do business. Businesses that once ignored the damage they did to the environment are now spending billions of dollars to correct the problems and to change the way they operate. Public sentiment is forcing these companies to address environmental issues, such as pollution. The businesses that fail to do their part to protect the environment often anger consumers, which may lead to a loss of sales. The government, rather than business, is concerned with the distribution of wealth. Monitoring the economy is not a new trend but an ongoing business function. Businesses do not regulate government; instead, government regulates business.
Question 9

A current trend in the hospitality industry is to build loyal customer relationships and enhance service levels by optimizing the use of

A
independent travel agents.
B
satellite roving devices.
C
Internet web sites.
D
service rating advisors.
Question 9 Explanation: 
Internet web sites. The evolution of the Internet has made it possible for customers to book, cancel, and change their hotel reservations as well as gather information and take a virtual tour of the guest rooms of various lodging facilities. New technology has made it possible for hospitality businesses to track an Internet user's online purchasing habits. The information gathered through the tracking system can be analyzed and used to develop customer relationships via direct marketing efforts (e.g., specials, surveys). Because more people are booking lodging facilities via the Internet, the use of travel agents is decreasing. Satellite roving devices and service rating advisors are not common terms used to describe concepts related to the hospitality industry.
Question 10

One way that businesses maintain the security of data that they send over the Internet to clients is by using a software program that prevents a(n)

A
virus from being downloaded.
B
document from being forwarded.
C
attachment from being included.
D
search engine from being used.
Question 10 Explanation: 
Document from being forwarded. Some businesses use software programs that help maintain the security of data they send over the Internet to clients. These programs prevent documents from being forwarded to others so the information does not end up in the hands of competitors. Also, these programs prevent others from copying, editing, or printing the documents which helps maintain the information in its original form. These software programs do not prevent a virus from being downloaded, an attachment from being included, or a search engine from being used.
Question 11

What type of computer program helps protect digital business information from the negative effects of malware?

A
Spyware
B
Firewalls
C
Cookies
D
Shareware
Question 11 Explanation: 
Firewalls. Malware (malicious software) is an illegal computer program that is used to disrupt computer processes, destroy computer programs, and access confidential business information. Firewalls are types of computer programs that combat these types of dishonest activities and protect a business's digital information. Spyware is a computer program that tracks and captures a computer user's Internet usage habits, e-mail messages, etc. Cookies are text files that are put on a web-site visitor's hard disk and then later retrieved during subsequent visits to the site to track Internet behavior. Shareware is a type of computer program in which computer users can sign up for the software on a trial basis. After the trial expires, the computer user can purchase and register the program, if desired.
Question 12

What should an event's project managers do before asking for contributions?

A
Prepare a budget
B
Open an account
C
Arrange for credit
D
Hold a fund-raiser
Question 12 Explanation: 
Prepare a budget. Most projects have costs involved. However, before asking everyone you know to make a contribution, it is important to prepare a budget. By developing a budget, project managers will have an accurate picture of what it will cost to do the project. Then, they can ask others for the financial resources to cover the costs. It is not necessary to open an account or arrange for credit before asking for contributions. Holding a fund-raiser is one way to obtain financial assistance after preparing a budget to find out the amount of money that will be needed.
Question 13

Which of the following is NOT something you need to complete your project:

A
Sponsors
B
Tools
C
Permission
D
Money
Question 13 Explanation: 
Sponsors. You do not need sponsors to complete your project. Sponsors are not a necessary resource. You do need tools, money, and permission (if required).
Question 14

Some businesses use an automatic reorder system to maintain an adequate

A
work environment.
B
inventory of supplies.
C
budget for expenses.
D
maintenance system.
Question 14 Explanation: 
Inventory of supplies. When businesses use an automatic reorder system, an order for additional supplies is placed when the inventory decreases to an established level. This makes it possible for a business to effectively maintain an inventory of supplies at the right level. The business does not tie up funds by purchasing too many supplies, or risk running out of supplies. Businesses do not use an automatic reorder system to maintain an adequate work environment, budget for expenses, or maintenance system.
Question 15

What production activity establishes a timetable?

A
Routing
B
Dispatching
C
Planning
D
Scheduling
Question 15 Explanation: 
Scheduling. Production scheduling establishes the timetable to be followed in production. Employees responsible for scheduling look at the number of steps in the production process and estimate how long each step will take. They then set times when each step should begin and end, and schedule delivery of the resources that will be needed. Routing is the production activity that determines the sequence for the steps in the production process. Dispatching is issuing orders for production to start. Planning is deciding what will be produced, how it will be produced, and how much of it will be produced.
Question 16

When dealing with an actual robbery situation, it is important that employees remember to

A
keep the business's safe locked.
B
keep as little cash on hand as possible.
C
discuss the situation with anyone who asks about it.
D
give the robbers what they want to avoid potential injury.
Question 16 Explanation: 
Give the robbers what they want to avoid potential injury. In order to deal with robbers, it is always best to give in to their demands without causing a disturbance. Robbers want to enter a business and leave quickly, and any startling activity could make them panic and cause employees additional harm. Although it is good advice to keep as little cash on hand as possible to limit losses, it will not impact the actual robbery situation. Keeping the safe locked will also limit losses but, again, doesn't keep the robbery from occurring. As a rule of thumb, employees should not discuss the situation with anyone except management and the police.
Question 17

While an adventure tour guide is leading a white-water rafting group, a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?

A
Medical kit and cellular phone
B
Toolbox and flashlight
C
Map and compass
D
Prescription pain medication
Question 17 Explanation: 
Medical kit and cellular phone. Medical kits should contain items needed to initiate emergency care (e.g., a splint). Depending on the location of the accident and the extent of the injury, a cellular phone would be useful to call for additional help and transportation of the injured party. A toolbox, flashlight, map, and compass may be helpful but are not the primary items needed for the described situation. Most first-aid or medical kits include nonprescription pain relievers, such as Ibuprofen, rather than medication prescribed by medical doctors.
Question 18

People who figure out what they need to do to obtain what they want are often able to

A
compete with others.
B
act independently.
C
reach their goals.
D
achieve financial success.
Question 18 Explanation: 
Reach their goals. An important step in reaching a goal is identifying the goal and figuring out what needs to be done in order to reach it. Acting independently, achieving financial success, and competing with others are examples of goals that people might set for themselves.
Question 19

The job interviewer told Elizabeth at the end of the interview that he couldn't offer her the job because she lacked a particular skill that the job required. Elizabeth's next step should be to

A
look for another similar job opportunity.
B
write the interviewer a follow-up letter.
C
file a formal complaint with the EEOC.
D
look for training in the required job skill
Question 19 Explanation: 
Write the interviewer a follow-up letter. Expressing appreciation for the interview is just as important when you know you won't get the job as it is when you believe you might be hired. It makes a good impression on the company, puts your name into their files and, in some cases, may make them reconsider their decision. The letter should be written while the details of the interview are fresh in your mind. After that, you might want to find out about training for the skill you lack and to look for a similar job opportunity. There is no basis for filing a complaint in this case.
Question 20

Why do many businesses provide opportunities for their employees to continue their education or receive additional training?

A
To be able to promote from within
B
To provide financial assistance
C
To identify problems in the company
D
To support the local community college
Question 20 Explanation: 
To be able to promote from within. Many businesses prefer to promote from within whenever possible and help current employees move up the career ladder. To do this, businesses often provide opportunities for their employees to continue their education or receive additional training. As a result, they have a pool of qualified employees to choose from when higher-level jobs become available. This benefits the employees because they can advance within the business. Businesses often provide financial assistance, such as tuition reimbursement, to help employees continue their education. However, that is not the reason for providing the additional training. Businesses do not provide educational opportunities to identify problems in the company or to support the local community college.
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